As an insurance provider, you need to be scrupulously ethical in your interactions with your clients. For Millennials, in particular, your reputation and your community involvement matter very much.
As the owner of an insurance agency, it is your job to understand every aspect of your industry. Having a wealth of knowledge about your products will allow you to translate sometimes complex or confusing terms to your clients. It is important for your community to know their rights when it comes to the insurance they buy.