One of the most challenging aspects of an insurance job is dealing with those clients who seem bent on making your work life difficult. What are your options when you are working with difficult clients?
Malika Gandhi, Principal, Insurance Strategy @ Deloitte Consulting, LLP
The Future of Insurance
We live in an era of unprecedented change. The way that we live, move, and work in the future is being reshaped each day by major technological advancements and change. Our Saturday keynote address will take a closer look at how urbanization, autonomous vehicles, and workforce evolution has the potential to impact our day to day lives. We will also explore how these technology changes, along with social trends and consumer expectations, will fundamentally impact the insurance industry, shift distribution of risk and accelerate product innovation.
- What are the new change agents?
- How will we live, move, and work?
- How will the insurance industry respond?
- What is the agent of the future?
When: Saturday, September 22, 2018
Time: 10:00a.m. - 12:00p.m.
Malika Gandhi is a Principal in Deloitte Consulting’s Insurance Strategy practice, with 18 years of experience across the financial services industry, spanning insurance, retirement services, retail banking, and capital markets.
Malika works with her clients to drive growth through digital innovation, customer strategy, and analytics and has advised on a broad range of challenges related to customer acquisition, engagement, and retention.
Most recently, Malika has focused on technology-enabled disruption in the insurance sector including Future of Mobility and IoT, and advising insurance executives on how to gain competitive advantage through InsurTech; she currently serves as Deloitte’s market leader on InsurTech.
From 2013-2016, Malika led one of Deloitte’s insurance innovation incubators to conceptualize and launch an end-to-end digital Usage Based Insurance platform for the auto insurance sector.