The American Agents Alliance has recently heard from many agents that there are significant technical and customer service issues associated with the California FAIR Plan. These problems include excessively long wait times, disconnected calls, a variety of technological issues, and inadequate real-time assistance. We have already communicated our general concerns directly to the California FAIR Plan and the California Department of Insurance, which has oversight authority.
To identify and prioritize the specific problems agents are experiencing, we have created a brief survey to gather specific data—please complete this brief survey. The survey results will be communicated directly to the California FAIR Plan, the California Department of Insurance, Governor Gavin Newsom, and legislators, identifying specific problems that need immediate attention. We urge all agents to take part in this brief survey, as the results have more credibility when a large number of agents respond. Please let your voice be heard on this important issue!