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Is Your Agency Reaching Out to These Clients About Their E&O Needs?

  • Post category:E&O


  • Errors and omissions coverage benefits professionals who charge fees for their services.
  • Many professionals don’t think about E&O liability, and claims can come as a nasty shock.
  • COVID-19-related losses are making E&O coverage more important than ever for businesses.
  • Agents should explain to clients why E&O insurance is vital to complete protection.

Do you have a client who needs E&O insurance? Or perhaps one who needs to increase or change their E&O coverage? Unfortunately, many business people don’t think about errors and omissions insurance until a claim takes them by surprise. Take a look at what agents should know about who needs E&O coverage and how to reach out to these clients.

Who is E&O Coverage For?

In most professions, professional liability coverage is a given. For example, if you’re insuring doctors, you know that they’ll need malpractice insurance to cover potential mistakes or unintended negative consequences of treatment. The industry-specific term for this type of professional liability insurance is malpractice insurance.

E&O coverage is as important as malpractice insurance for doctors
E&O coverage is as important as malpractice insurance for doctors

But not all industries have industry-specific insurance. For example, a client can sue a fitness instructor whose methods caused them to sustain an injury. A general liability policy won’t cover this because the injury is not the result of a slip-and-fall or other accident. Instead, what the fitness instructor needs is an insurance policy that protects against claims of their own mistakes or negligence. When a policy provides this type of coverage to a professional who provides a service, it’s a type of professional liability insurance called errors and omissions (E&O) insurance.

Who Needs E&O Coverage?

Any professional who charges a fee for a service could be held liable if something goes wrong. Some scenarios might include:

  • real estate agent who fails to disclose a dispute over water or mineral rights with the owner of a neighboring property might be sued for breach of duty.
  • property manager who evicts a tenant for reasons not outlined in the lease may be sued for wrongful eviction.
  • Accountants are commonly sued for errors on a client’s tax return because even small errors can have very expensive consequences for clients.
  • technology or IT firm could be sued for a data breach if they fail to provide adequate cybersecurity.
  • Even insurers can be sued – for example, for failing to provide adequate coverage. Insurers are seeing more than the usual number of lawsuits for inadequate business-interruption coverage because of COVID-19 related shutdowns.

Is Your Agency Reaching Out?

Is your agency insuring professionals who provide services? If so, your agents should be making E&O insurance a priority. Agents should be encouraged to review their clients’ coverage with them and make suggestions for increased coverage as necessary. Stress that clients without adequate E&O coverage are not fully protected from errors and omissions claims.

The American Agents Alliance is there for agencies that need to learn more about E&O coverage and how to reach out and promote it to clients. Contact us to learn more about E&O Insurance.

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